Genesis Solutions

Business Strategy & Management

Home »  Services Overview »  Business Strategy & Management

Business Strategy & Management

Today’s organisations face constant pressure to perform, where a climate of cost cutting and “doing more for less” is increasingly becoming more important – and the pressure for businesses to stay competitive is ever-present. We help organisations to define and focus on what are the essential business outcomes for success and help optimise the business processes to meet these outcomes and objectives efficiently and effectively.

  • Business planning and reporting frameworks & scorecards
    • Strategic visioning and Strategic planning
    • Business planning
    • Business reporting frameworks and scorecards/dashboards
  • Service Planning and Reviews
    • Strategic and Operational Service Planning
    • Service Reviews and Optimisation
    • Service level agreements facilitation
  • Marketing and Promotions Strategies
    • Marketing analysis and segmentation model
    • Value proposition and differentiation models
    • Channel optimisation
    • Promotions plans
  • Project Management Capability Improvement
    • Organisational Project Management Capability Implementation
    • Project Review & Recovery
    • Project Management Maturity Assessment and Advancement
    • Project Management Coaching
    • Project Management Training
  • Process improvement
    • Process analysis and mapping
    • Process improvement & optimisation
    • Process and service level agreements and measurements
  • Business Analysis
    • Review and refinement of key functional requirements for systems
    • Analysis of business requirements for technology solutions
  • Customer Service Experience
    • Service touchpoints and channels optimisation
    • Customer experience and satisfaction reviews
    • Customer service training and culture improvement

Back to Services Overview